Find knowledge, support every answer
RAG systems for dependable company knowledge
Sailrs is an AI and software agency based in Stuttgart for mid-sized companies. We build Retrieval-Augmented Generation systems that connect language models to approved company knowledge. Goal: not merely plausible output, but a traceable path from question to retrieved passage and cited source.
Connect sources
Connectors ingest content from DMS platforms, SharePoint, wikis, file stores, CRM and specialist systems. Synchronization state, version, owner, document type and deletion status remain available as metadata; stale or failed imports become visible.
Preserve structure and chunk deliberately
Chunking follows headings, tables, paragraphs and document boundaries instead of arbitrary character counts. Embeddings, full-text search and metadata filters can work together in hybrid retrieval. Index variants are compared against real questions.
Enforce access on every request
Access-aware retrieval carries user identity, groups and document ACLs into query-time filters. Filtering occurs before passages reach the language model; RAG must not widen existing permissions.
Make claims traceable
Answers link to document, section and supporting passage. When evidence is weak, system should expose uncertainty, ask a follow-up or refuse. Related capabilities: AI integration and AI agents.
Before pilot launch, we create an evaluation set covering routine, difficult and unanswerable questions. Measures can include retrieval hit rate, source coverage, citation correctness, groundedness, useful refusal, latency and cost. Prompt, model, chunking and ranking changes run against same set so regressions surface.
Production monitoring covers connector failures, index freshness, empty retrieval, permission filters, model and search latency, token cost and user feedback. Versioned configuration, rollback, re-indexing and incident procedures turn a demo into a maintainable service. Custom software development connects retrieval with specialist interfaces and workflows.
AIPE provides public product proof that Sailrs turns AI around knowledge, processes and organizational context into usable software. Product scope and integrations require separate review for each deployment; product website does not establish details about any specific customer project.
Personal data, contracts, roles, deletion periods, vendors and actual data flows require architecture-specific assessment. GDPR suitability depends on deployed setup; it is not created by RAG alone. Our GDPR-oriented AI guide covers agreements, technical and organizational measures, deletion concepts, EU hosting and on-premise options without blanket compliance claims.
